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Airport Customer Assistance
Alatur is always concerned with serving its customers and providing customer assistance through employees that are trained to assist you in airports across the country.
For our customers, this service is considered premium assistance on departure and arrival and, above all, assurance of safety during their travels.
Our professionals are prepared to take care of any unexpected events and offer excellent assistance wherever you are.
Alatur Company Team
| Ricardo Hizatugu - Supervisor - 9349-9777 - 23378*3 | ||||
| Team | Airport | Period | Phone | ID Nextel |
| Daniel | CGH | morning | 11 9362-4353 | 11*133178 |
| Alex | CGH | morning | 11 9362-9806 | 23378*9 |
| Magno | CGH | afternoon/night | 11 9407-2099 | 23378*17 |
| Rafael | CGH | afternoon/night | 11 9350-0124 | 23378*8 |
| Sonia | GRU | morning | 11 9425-8398 | 23378*4 |
| Norma | GRU | morning | 11 9358-8178 | 23378*20 |
| Meyre | GRU | morning | 11 9368-9615 | 23378*14 |
| Kazue | GRU | morning | 11 9335-4341 | 11*70959 |
| Ana Lucia | GRU | morning | 11 9359-9523 | 11*80223 |
| Lilian | GRU | afternoon/night | 11 9215-2883 | 11*70956 |
| Liliane | GRU | afternoon/night | 11 9358-5287 | 23378*5 |
| Marcia | GRU | afternoon/night | 11 9357-6322 | 23378*1 |
| Beatriz | GRU | afternoon/night | 11 9296-8853 | 23378*6 |
| Jairo | GRU | afternoon/night | 11 9227-5215 | 11*70958 |
| Marcelo | GRU | afternoon/night | 11 9215-4200 | 11*70960 |
| Nelson | GRU | afternoon/night | 11 9227-2915 | 11*70957 |
| Paula | GRU | afternoon/night | 11 9296-8993 | 23378*18 |
| Nei | SDU | morning/afternoon | 21 9217-6323 | 23378*23 |
| Thaína | SDU | morning | 21 9458-8693 | 11*370303 |
| Rafael | SDU | afternoon/night | 21 9458-8693 | 11*370303 |
| Jaqueline | CNF | morning | 31 8487-9620 | 100*101468 |
| Priscilla | CNF | afternoon/night | 31 8409-8415 | 100*101467 |
| Thales | PLU | morning/afternoon | 31 8335-5557 | 100*100785 |
| Josival | MATRIZ | morning/afternoon | 11 9425-7296 | 23378*2 |
| Tiago | MATRIZ / HRG | morning/afternoon | 11 9425-7296 | 23378*2 |
Outsourced Team
| Base | Representative | Contact | Meeting Point |
Uniform | Hours | |
| Brasília BSB |
Vip Service Voe Tur |
61 3364-9229 / 61 3364-9230 ID 50*7042 / ID 50*2938 - Luana, Sergio, Marcos, Patricia e Felipe |
- |
06:00 - 22:00 |
boxbsb@voetur.com.br | |
| Brasília BSB |
Quality (quando autorizado) | Eduardo 61 9162-4283 Maria (Dede) 61 8553-2094/ 61 7811-2345 Quality BSB CEL 61 7812-9780 / 23*13479 / 50*2487 |
Infraero Help Desk - Departures Sector | - |
06:00 - 22:00 |
qualitytur@hotmail.com |
| Campinas CPQ |
VIP PLACE | Karina (Tarde) e Érica (Manhã) 19 7801-4472 / 19 9833-7078 // ID: 2*20799 Celular do rádio 19 7801-4472 | In front of TRIP airline company | Black suit and purple shirt |
06:00 - 21:00 |
sp.vip@vipplace.com.br |
| Campo Grande CGR |
Embark | (67) 9293-9033 Rosangela (67) 9288.1723 Ednei (67) 9288.6331 Ednei |
In front of airline company | White or Red polo shirt, Embark badge | diariamente das 05.00hs ás 22.00hs, inclusive fim de semana e feriados | embark.lega@hotmail.com |
| Curitiba CWB |
Check-in Assessoria | (Ligia - Gerente 41 8415-7494) Fone: 41 3381-1339 / 1302 /ID 40*4826 /ID 40*2591 // Emergencial ID 40*1288 // Mari, Sabrina e Nawylla, Angela, Stephany, Patricia e Elisiane) |
Arrivals floor, between Localiza Locar Alpha | aquamarine shirt, white scarf, with words Check-In |
06:00 - 23:00 |
cwb@checkinsalavip.com.br |
| Florianópolis FLN |
VIP PLACE | Fone: 48 3234-6857 / 48 7811-0048 / 48 7811-5007 / ID 87*21565 / 134*10883 - Lucas, Diana, Sergio e Giulia, Roger. | "Customer service desk with SUPPORT log in, at Florianopolis airport that is now next to the Ocean Air store." | White Shirt and Black Pants |
05:00 as 23:00 |
sp.vip@vipplace.com.br |
| Fortaleza FOR |
SJ ASSESSORIA | Val Fone: 85 9986-1839 / 85 8779-1028 / 2*20464 | In front of the airline company with SJ SERVICE / sign Office hours * 06:00 to 22:00 | Red suit - SJ Assessoria badge |
06:00 as 22:00 |
sp.vip@vipplace.com.br |
| Galeão GIG |
Quality | Escritório: 21.2638-8104 - 21 7829-3214 - Luciane GIG - ID
23*51683 Marcelo 21.7899-4951 - ID 23*39848 Fatima - 21.7829-3215 - ID 23*51684 |
Terminal 01- Gol and Varig - in front of check-in number
27(only domestic and international flights) Terminal 2 - Web Jet (in front of TAM airline company (in front of check-in |
Black pants and jean shirt with inscription Quality Service, and Alatur sign in hands. |
Seg a Seg |
qualitytur@hotmail.com |
| Manaus MAO |
Paradise Turismo | Rita, Vanderlizy e Leiriane (Horário Integral) / Soeli (Horário Noturno) Fone 92 3652-1643 | Sala Paradise (Paradise Room), first entrance, next to Bob´s fast-food restaurant | - |
09:00 às 17:00 / 21:00 às 03:00 + ou- até as 04:00amm |
paradise.aero@internext.com.br |
| Natal NAT |
SJ ASSESSORIA Aerotur |
Soeli - Tel: (84) 3643-1359/ Cel: (84) 9402-2999/ FABIO SUPERVISÃO 84 9419-1759 / ATENDENTES Leandro, Paula, Kalliane, Gelmara) | AEROTUR VIP Lounge Room 1, domestic and arrivals terminal next to Banco do Brasil ATM Ground floor, Last store |
- |
Durante a semana das 00:00 as 22:00 // Sábado 04:00 as 19:00 // Domingo 04:00 as 18:00 // | att@sjservice.com.br |
| Porto Alegre POA |
A3 receptivo | Jorge , Fátima, Rodrigo, Lélia, Renata, Nathan, Ailte,
Vander Fone: 51 3358-2369 / 51 9313-4110 / ID 2*29042 51 9335-3193 (Telefone que eles utilizam quando existe atendimento Azul e Webjet) |
ABAV Help Desk - 2nd floor next to 3rd door - Access to Garage Building | Black suit, White shirt, Green scarf and blue tie |
05:30 - 22:00 |
a3receptivo@via-rs.com.br |
| Recife REC |
Luck Viagens | Fone: 81 3322 4751 / 81 3301-3656 / 81 9979-7777 / 97*12695 Atendentes (Gabriela Barros 81 7811-7888 97*12695, Paulo 81 7811-1789 97*12691, Virgynia 81 7811-7887 97*12692, Fernanda 81 7811-7888 97*12695) | In front of airline company | Green shirt and black pants |
Segunda à sexta 04:00 às 22:00 Sábado, Domingo e Feriados 09:00 às 17:00 |
luck_salavip@luckviagens.com.br |
| Salvador SSA |
VIP PLACE | Supervisor Jone 71 8154-2230 / ID 54*62417 / 71 3377-0179 // 8136-9511 // 8154-2232 (Manhã: Nilton, Luci, João, Andreia e Antonio Tarde: Marcelo, Darvin, Barbara ) | Ground floor, international arrivals, near Banco do Brasil | White shirt and Black Pants |
06:00 - 22:00 diariamente |
sp.vip@vipplace.com.br |
| Santos Dumont SDU |
ALATUR | Nei - 21 9217-6323 / 21 78119477 / ID 23378*23 Thainá / Rafael - 021 9458-8693 / ID 100*39351 |
In front of INFRAER INFORMATION DESK |
White Alatur polo shirt | - | nei.rodrigues@alatur |
| Santos Dumont SDU |
Quality (finais de semana e feriados) |
ATENDENTES: DANILO/JUNIOR - 021 7829-3202 ID:32*51545 / 021 7899-4952 ID 23*39847 | In front of escalators | Black Pants and White Shirt |
06:00 - 21:00 |
qualitytur@hotmail.com |
| Vitória VIX |
VIP PLACE | Manhã: Julio, Olivio, Marcos (Adriana supervisora) / Tarde:
Jose Mario, Carlos Eduardo e Gabriel (Maura auxiliar) Contatos: (27)3327-6564 / (27) 8141-9317 / (27) 8817-5519 |
Main Lobby in front of TAM sales desk next to Boticario | Black suit and White shirt |
05:30 - 21:30 |
sp.vip@vipplace.com.br |
VITRINE DE HOTÉIS CORPORATIVOS
Publicity :
Twitter Alatur
Brasil vira cenário de filmagem para seriado alemão Das Traumhotel (Hotel dos Sonhos). Acesse o video: http://t.co/xTqJhQbT
2/22/2012 6:57:43 PM
KLM anuncia um 4º voo semanal entre Amsterdam e o Rio e Buenos Aires: http://t.co/LwdU3DCs
2/22/2012 4:38:23 PM
Brasileiro tem direito a atendimento médico gratuito em sete países: http://t.co/QQDcVMpc
2/22/2012 2:45:31 PM
Click here to confirm the online D&B Profile™ for Walhalatur Viagens e Turismo S/A.Clique aqui para acessar online o Perfil D&B da empresa Walhalatur Viagens e Turismo S/A.
